FAQs - Frequently Asked Questions

Welcome to our FAQ page!
Here, we've compiled answers to some of the most common questions our customers have. If you don't find the information you're looking for, please don't hesitate to contact us directly.

1. What is DisAbility Toys and Tools?

DisAbility Toys and Tools is a leading online store dedicated to providing a wide range of baby, infant, and children's products, specially designed to support children with diverse abilities.

2. What types of products do you offer?

We offer a diverse range of products, including sensory-rich toys, communication aids, tactile learning resources, mobility aids, and more. Our collections are carefully curated to foster development and independence in children of all abilities.

3. How do I place an order?

To place an order, simply browse our collections, select the items you'd like, and add them to your cart. Proceed to the checkout, provide your shipping and payment information, and confirm your order.

4. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), and more. You can choose your preferred payment option during the checkout process.

5. What is your shipping policy?

We aim to dispatch all orders from our warehouse within 1-4 business days (up to 5 business days during peak periods). Shipping times may vary depending on your location. For detailed shipping information, please refer to our Shipping & Delivery page.

6. What is your return policy?

We have a 30-day return policy. If you're not satisfied with your purchase, please refer to our Returns and Refunds page for detailed instructions on how to initiate a return.

7. How can I contact customer support?

Our customer support team is here to assist you.
You can reach out to us via email at hello@disabilitytoysandtools.com
We typically respond within 24 hours during business days.

8. Do you ship internationally?

Yes, we ship our products to various countries around the world. For specific shipping destinations and delivery times, please visit our Shipping & Delivery page.

9. Can I track my order?

Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

10. How can I stay updated on your latest products and promotions?

To stay informed about our new products, special offers, and promotions, we recommend subscribing to our newsletter. You can also follow us on social media platforms like Google, Facebook, Instagram, and TikTok for regular updates.

We hope this FAQ page has addressed your questions. If you need further assistance, please feel free to reach out to us. Your satisfaction is our priority!